Basic front-line support

Frontline customer service, also known as tier 1 support, involves direct contact between support teams and users to solve technical issues. When customers reach out via multi-channel help desks, frontline personnel are prepared to address their concerns and provide solutions. It’s crucial for these representatives to create positive interactions, as they often serve as the first point of contact with a company. By delivering effective frontline support, organizations can improve customer satisfaction, increase sales, and foster repeat business